Nest Reminds Customers That Ownership Isn’t What It Used to Be | Electronic Frontier Foundation

Source: Nest Reminds Customers That Ownership Isn’t What It Used to Be | Electronic Frontier Foundation

It used to be that when you bought an appliance, you owned it, and you could take it apart, repair it, and plug in whatever accessories you wanted without the manufacturer’s knowledge or permission.

Nowadays, software enables devices to do new, useful things, but it also enables manufacturers to exert more control than ever before over their customers. Manufacturers use software to ensure a device serves their financial interests throughout its lifetime, forcing you to go to an authorized repair shop, buy official parts, and stay out of the secret workings of the device that would let you know what it’s doing with the data it collects about you.