For years, tech has chased growth at all costs—and those costs have been paid by all of us.
every failure gets treated like an isolated incident, rather than part of a systemic pattern that needs systemic action. As a result, Facebook keeps making the same kinds of blunders, over and over again.
Facebook may not have intended to surface traumatic content, just like it didn’t intend to let advertisers post hateful or nefarious ads. But it did intend to prioritize rapid growth and user engagement over all else.
… These priorities have consequences—and those consequences are now more far-reaching than ever, spilling over from affecting our emotional state to manipulating our social and political infrastructure, too.