The Costs of Reliability | LessWrong 2.0

Source: The Costs of Reliability | LessWrong 2.0, by sarahconstantin

“Why can people be so much better at doing a thing for fun, or to help their friends and family, than they are at doing the exact same thing as a job?” … I think it has a very mundane explanation; it’s always more expensive to have to meet a specific commitment than merely to do something valuable.

The costs of reliability are often invisible, but they can be very important. The cost (in time and in office supplies and software tools) of tracking and documenting your work so that you can deliver it on time. The cost (in labor and equipment) of quality assurance testing. The opportunity cost of creating simpler and less ambitious things so that you can deliver them on time and free of defects.